Successfully Working with Clients

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Working with clients is a fun, rewarding and at times, challenging process.  Of course, it’s important to have good skills in working with the animal.  However, if you truly want to make a difference, having effective skills in working with the animal’s human is equally essential.  After all, it is the human who applies what you have taught them, pays for the session and schedules the next appointment.

Successful client sessions require professionalism, good communication and mindful guidance for the person and the animal.  With so many different situations and many types of variables that might impact your session, creativity and flexibility are essential for supporting your client in reaching their goals.

Whether you are in your certification process or already a Certified Practitioner, this course will help you to refine and expand your skills in client sessions.

This module includes:

  • Preparation before the session
  • How to decide where to conduct a session
  • Developing a trusting relationship with a client
  • Guide for clear communication
  • Successful strategies during a session
  • How to recognize when it’s useful to ask for help
  • Help for common challenges with clients
  • Guidelines for what to charge
  • Professional ethics
Course Content
  • Debby’s 5 Guiding Principles
Lesson 1
  • Set Yourself up for Success
  • Initial Contact
  • Session Preparation
  • Location
  • Allow Choices
Lesson 2
  • During the Session
  • Overview
  • Building a Trusting Relationship
  • Effective Listening Skills
  • Keys to Success
  • Clear Communication
  • Identifying Goals/Objectives
  • Observation – Animal and Client
  • Pace Your Time
  • Deciding what to do
Lesson  3
  • Client Compliance
  • Letting Go of the Outcome
  • Asking for Help
  • From Another Professional
  • From the Client
  • From Another Tellington TTouch Practitioner
  • Client Issues
  • What to Charge and Asking for Money
  • Ethics
Lesson 4

How to Organize a Client Session by Kathy Cascade


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